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iZone hub shows 169.254.xx.xx address

If the iZone app has stopped working, the Globe LED on the iZone hub is not lighting up, and the system IP address shows a 169.254.xx.xx address, the hub is not receiving an IP address from the modem/router.

A 169.254.xx.xx address is an automatic private IP address. Devices assign it to themselves when they are connected to a network but cannot reach a DHCP server to obtain a valid address.

Steps to resolve:

  1. Identify the network IP structure on your phone:

    • Open Settings on your iPhone or Android device.
    • Go to Wi-Fi or Network settings.
    • Tap the connected network and find the IPv4 address.
    • Note whether the address starts with 192.168.x.x or 10.10.x.x.

  2. Access your modem settings:

    • Open a computer browser.
    • Enter your modem's settings address and log in.

  3. Configure the iZone hub:

    • On iZone NEXUS and NANO, open the Config screen:
      • Classic display: Settings > Config > Config Aircon 1
      • Modern display: Settings > Config > Config Aircon 1
    • Enter the system password wamfud and press Enter.
    • Open WiFi Bridge Configuration.
      • Classic display: tap Next > Manual
      • Modern display: tap the arrow next to the IP address and select Manual
    • On iZone NOVA and NOVA MINI, go to Menu > Settings > System > iZone Hub > IP Configuration > Automatic

  4. Enter the following IP details:

    • IP Address: 192.168.X.251
    • Subnet Mask: 255.255.255.0
    • Default Gateway: 192.168.X.1
    • Primary DNS Server: 192.168.X.1
    • Secondary DNS Server: 255.255.255.255
    • X is the third number in the IPv4 address you found on your phone.
    • Press Apply.

  5. Reset the iZone hub:

    • Press the reset button on the hub.
    • Wait for the LEDs to stabilise.
    • The Globe LED should turn on once the hub reconnects.

  6. Verify the hub on the modem:

    • Refresh the modem's device list.
    • The iZone hub should appear in the wired devices section.